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Privacy Policy

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We (“Tera Instruments GmbH”, “we”, “us”, “our”) take the protection of the data of users (“Users” or “you”) of our website and/or our mobile application (the “Website” and/or the “Mobile App”) very seriously and are committed to protecting the information that users provide to us in connection with the use of our Website and/or Mobile App (collectively, the “Digital Assets”). Furthermore, we are committed to protecting and using your data in accordance with applicable law.

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This Privacy Policy explains our practices regarding the collection, use and disclosure of your data through the use of our Digital Assets (the “Services”) when you access the Services via your devices.

Please read this Privacy Policy carefully and ensure that you fully understand our practices regarding your data before using our Services. If you have read this Policy, fully understood it and do not agree with our practices, you must discontinue use of our Digital Assets and Services. By using our Services, you acknowledge the terms of this Privacy Policy. Your continued use of the Services constitutes your consent to this Privacy Policy and to any amendments thereto.

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This Privacy Policy explains:

  • How we collect data

  • What data we collect

  • Why we collect such data

  • To whom we disclose the data

  • Where the data are stored

  • How long the data are retained

  • How we protect the data

  • How we handle minors

  • Updates or changes to this Privacy Policy

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What data do we collect?

Below is an overview of the data we may collect:

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  • Non-personal data: Non-identified and non-identifiable information that you provide during the registration process or that is collected through your use of our Services (“Non-Personal Data”). Non-Personal Data does not enable us to identify the individual from whom it was collected. The Non-Personal Data we collect mainly consists of technical information and aggregated usage information.

  • Personal data: Individually identifiable information, i.e. information by which you can be identified or could reasonably be identified (“Personal Data”). The Personal Data we collect through our Services may include information requested from time to time, such as names, e-mail addresses, addresses, telephone numbers, IP addresses and more. If we combine Personal Data with Non-Personal Data, such data will be treated as Personal Data for as long as it remains combined.

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How do we collect data?

The main methods we use to collect data are as follows:

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  • We collect data through your use of our Services. When you visit or use our Digital Assets, we may collect, record and store usage data, session information and related details.

  • We collect data that you voluntarily provide to us, for example when you contact us directly via a communication channel (e.g. by sending us an e-mail with comments or feedback).

  • We may collect data from third-party sources, as described below.

  • We collect data that you provide to us when you sign in to our Services via third-party providers such as Linkedin or Google.

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Why do we collect these data?

We may use your data for the following purposes:

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  • to provide and operate our Services;

  • to develop, customize and improve our Services;

  • to respond to your feedback, inquiries and requests and to provide support;

  • to analyze demand and usage patterns;

  • for other internal, statistical and research purposes;

  • to enhance our data security and fraud prevention capabilities;

  • to investigate violations and enforce our terms and policies, and to comply with applicable laws, regulations or governmental orders;

  • to send you updates, notices, promotional materials and other information related to our Services. With respect to promotional e-mails, you may decide whether you wish to continue receiving them. If not, you may simply click the unsubscribe link included in such e-mails.

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To whom do we disclose these data?

We may share your data with our service providers in order to operate our Services (e.g. storing data through third-party hosting services, providing technical support, etc.).

We may also disclose your data in the following circumstances:
(i) to investigate, detect, prevent or take action against illegal activities or other wrongdoing;
(ii) to establish or exercise our rights of defense;
(iii) to protect our rights, property or personal safety, as well as the safety of our users or the public;
(iv) in the event of a change of control of our company or one of our affiliated companies (by way of merger, acquisition or purchase of (substantially) all assets, etc.);
(v) to collect, hold and/or manage your data through authorized third-party providers (e.g. cloud service providers), as reasonably necessary for business purposes;
(vi) to cooperate with third parties in order to improve your user experience.

For the avoidance of doubt, we may transfer and disclose Non-Personal Data to third parties at our discretion or otherwise use such data.

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Cookies and similar technologies

When you visit or access our Services, we may authorize third parties to use web beacons, cookies, pixel tags, scripts and other technologies and analytics services (“Tracking Technologies”). These Tracking Technologies may enable third parties to automatically collect your data in order to improve the navigation experience on our Digital Assets, optimize their performance, provide a customized user experience, and for security and fraud prevention purposes.

For more information, please refer to our Cookie Policy.

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Where do we store the data?

Non-Personal Data

Please note that our companies, as well as our trusted partners and service providers, are located around the world. For the purposes explained in this Privacy Policy, we store and process all Non-Personal Data we collect in various jurisdictions.

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How long are the data retained?

Please note that we retain the data we collect for as long as necessary to provide our Services, to comply with our legal and contractual obligations towards you, to resolve disputes and to enforce our agreements.

We may correct, supplement or delete inaccurate or incomplete data at any time at our sole discretion.

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How do we protect the data?

The hosting service for our Digital Assets provides us with the online platform through which we offer our Services. Your data may be stored through the data storage, databases and general applications of our hosting provider. It stores your data on secure servers behind a firewall and provides secure HTTPS access to most areas of its services.

Notwithstanding the measures and efforts taken by us and our hosting provider, we cannot and do not guarantee absolute protection or security of the data that you upload, publish or otherwise transmit to us or to others.

For this reason, we encourage you to set strong passwords and, where possible, not to provide us or others with any confidential information the disclosure of which could, in your opinion, cause you substantial or lasting harm. Since e-mail and instant messaging are not considered secure forms of communication, we also ask that you do not share confidential information through any of these communication channels.

We use your Personal Data only for the purposes set out in this Privacy Policy and only where we are satisfied that:

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  • the use of your Personal Data is necessary to perform or enter into a contract (e.g. to provide you with the Services themselves or customer care or technical support);

  • the use of your Personal Data is necessary to comply with applicable legal or regulatory obligations; or

  • the use of your Personal Data is necessary to support our legitimate business interests (provided that this is done in a manner that is proportionate and respects your privacy rights at all times).

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Your rights as an EU resident

If you are a resident of the EU, you may:

  • request confirmation as to whether Personal Data concerning you are being processed, and request access to your stored Personal Data and certain supplementary information;

  • request to receive the Personal Data that you have provided to us in a structured, commonly used and machine-readable format;

  • request the rectification of your Personal Data that is stored by us;

  • request the erasure of your Personal Data;

  • object to the processing of your Personal Data by us;

  • request the restriction of the processing of your Personal Data; or

  • lodge a complaint with a supervisory authority.

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Please note, however, that these rights are not absolute and may be subject to our own legitimate interests and regulatory requirements. If you have general questions about the Personal Data we collect and how we use them, please contact us as indicated below.

In the course of providing the Services, we may transfer data cross-border to affiliated companies or other third parties, and from your country or jurisdiction to other countries or jurisdictions worldwide. By using the Services, you consent to the transfer of your data outside the EEA.

If you are located in the EEA, your Personal Data will only be transferred to locations outside the EEA where we are satisfied that an adequate or comparable level of protection for Personal Data is in place. We will take appropriate steps to ensure that we have suitable contractual arrangements with our third parties to ensure that appropriate safeguards are implemented, so that the risk of unlawful use, alteration, deletion, loss or theft of your Personal Data is minimized and that such third parties act at all times in compliance with applicable laws.

Rights under the California Consumer Privacy Act (CCPA)

If you use the Services as a resident of California, you may be entitled under the California Consumer Privacy Act (“CCPA”) to request access to and deletion of your data.

To exercise your right to access and delete your data, please see below how to contact us.

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Updates or changes to this Privacy Policy

We may revise this Privacy Policy from time to time at our sole discretion. The version published on the Website is always the current version (see the “Last updated” date). We encourage you to review this Privacy Policy regularly for any changes. In the event of material changes, we will post a notice on our Website. Your continued use of the Services following notification of changes on our Website constitutes your acknowledgment of and consent to such changes and your agreement to be bound by the amended Privacy Policy.

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Contact

If you have any general questions about the Services or the data we collect about you and how we use them, please contact us at:

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Name: Tera Instruments GmbH
Address: Bucksdorffstraße 43, 04159 Leipzig, Germany
E-mail: info@tera-instruments.com

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Disclaimer

The information contained herein does not constitute legal advice and should not be relied upon as such. Specific legal requirements and policies may vary from state to state and/or from one legal system to another. As set out in our Terms of Use, you are responsible for ensuring that your use of the Services complies with the laws applicable to you. To ensure full compliance with your legal obligations, we strongly recommend that you seek professional legal advice to better understand which requirements apply to you specifically.

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